Privacy Policy
This Privacy Policy explains how PetBnB Technologies Pvt. Ltd. (“PetBnB,” “we,” “our,” or “us”) collects, uses, and protects your personal information while providing our services for pet parents and pet sitters.
This Policy applies when you use our website, mobile app, or any related services that connect pet owners with verified sitters, walkers, and trainers (“Services”).
By using PetBnB, you agree to the collection and use of information in accordance with this Policy.
How We Collect Your Information
We collect personal information when you interact with PetBnB — for example, when you create an account, complete a booking, or contact support. Information is gathered in the following ways:
Information You Provide Directly
- Personal details such as name, email, phone number, and address
- Pet details (e.g., name, breed, age, special needs, health conditions)
- Booking history, reviews, and communication with other users
- Payment information (securely processed via third-party payment providers)
- Optional profile details like profile picture, bio, and location preferences
Information Collected Automatically
- Device and usage data (browser type, operating system, app version, IP address)
- Location data (if you choose to enable location access)
- Booking history and communication with sitters/owners.
- Cookies and analytics data to improve performance and personalize your experience.
Information from Third Parties
- Verification partners or payment gateways may share limited data to confirm your identity or payment status.
How We Use Your Informationy
We use your information to ensure a safe, seamless, and personalized experience across the PetBnB platform, including to:
- Match pet parents with suitable sitters, walkers, and trainers
- Facilitate bookings and payments
- Provide customer support and resolve issues
- Send updates, confirmations, or reminders about your bookings
- Improve our products and user experience
- Communicate promotional offers, newsletters, or updates (opt-out anytime)
- Ensure user safety, prevent fraud, and maintain trust on the platform
Sharing & Security
We do not sell or rent your personal data. We only share limited information where necessary to operate PetBnB services, such as:
- With sitters, walkers, or owners when a booking is made (for contact and pet care coordination)
- With payment processors to handle secure transactions
- With trusted partners or vendors that help us provide technology, analytics, or communication tools
- When required by law or to protect rights, safety, or property
We use encryption, secure data storage, and limited access protocols to protect your information. However, no online system is 100% secure, and you share data at your discretion.
Your Rights & Choices
You have the right to:
- Access and review your personal information
- Update or correct inaccurate details
- Delete your account and associated data (subject to legal retention requirements)
- Withdraw consent for marketing communications
To exercise your rights, please contact us at support@mypetbnb.com .We may verify your identity before fulfilling your request.
Data Retention
We retain personal information as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
When no longer required, data is securely deleted or anonymized
Children’s Privacy
PetBnB is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a child has provided information, contact us immediately for removal.
Policy Updates
We may update this Privacy Policy from time to time. The revised version will be posted with a new “Last Updated” date. Continued use of PetBnB after such updates means you accept the changes
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how your data is handled, please contact us at:
📧 support@mypetbnb.com
🏢 PetBnB Technologies Pvt. Ltd.
Mumbai, India