Contact PetBnB

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Customer Support

Questions about bookings, sitters, payments, or your account.

24/7 support
Open Help Center
Partnerships & Press

Brand partnerships, media inquiries, or speaking requests.

press@petbnb.com
Safety & Trust

Report safety concerns or policy violations. We take it seriously.

View safety resources

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Business hours

Mon–Fri 8:00–20:00, Sat–Sun 9:00–17:00 (local time)

Email

support@petbnb.com

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Head office
Modi House, 1st Floor, Off Link Rd, near Fun Republic Andheri West, Mumbai, Maharashtra 400053 support@pivotmkg.com

Frequently Asked Questions

Quick answers to common questions.

MyPetBnB is a community-based platform that connects dog parents with trusted, verified sitters, walkers and trainers across Mumbai.

When you book boarding, your dog stays at a sitter’s home in a safe and caring environment. They get daily walks, playtime and attention, just like at home.

All sitters and walkers on MyPetBnB go through background checks, profile verification and are rated by other dog parents for transparency and trust.

Yes! Sitters and walkers share regular photo and video updates and many offer GPS tracking for walks so you can stay connected in real time.

Absolutely. MyPetBnB encourages a Meet & Greet so you and your dog can feel comfortable before confirming a booking.

You can mention any special instructions while booking. Many of our sitters are experienced with senior dogs, dogs with anxiety and pups who need daily medication.

Safety is our top priority. Every sitter is verified, reviewed by other parents and supported by our platform. You also have access to 24/7 support if needed.

We offer dog walking, sitting (at your home), day care, drop-in visits and training; all customized to your dog’s needs.

All payments are made securely through the MyPetBnB platform. This ensures a safe transaction and also keeps your booking protected.

Yes! If you love dogs and want to start your own dog-care service, you can sign up on our platform. We provide you with tools, visibility and reviews to grow your business.